Frequently Asked Questions

Yes. Every cone is mixed from triple-cloth sifted Sojat (Rajasthan) organic henna leaf powder, pure steam-distilled essential oils (eucalyptus, lavender, or cajeput), raw sugar, and filtered water or lemon hydrosol. We never add PPD, metallic salts, ammonia, artificial dyes, or synthetic preservatives.

Pure organic lawsone always reveals a luminous saffron-tangerine stain right after flaking off dried paste. Over the next 24 to 48 hours, natural epidermal oxidation deepens it into lush espresso-mahogany. Instant black or burgundy cones indicate chemical dye adulteration—never pure henna.

Our signature cellophane cones are hand-rolled to a crisp 0.38mm ultra-fine pin tip (~20g standard fill) so brides and professional artists can draw delicate Mughal arches, jali grids, and floral shading cleanly without hand fatigue.

Yes, our natural skin-safe lavender and pure henna formulations avoid harsh petrochemicals or synthetic solvents. For expecting mothers or children with sensitive skin, please inform us when ordering or select gentle lavender formulations, and perform a small inner-wrist patch test 24 hours prior.

Fresh preservative-free cones stay peak-potent for ~48 hours at cool room temperature or ~4–5 days chilled. Immediately transfer unused cones into an airtight pouch in your deep freezer (-18°C or colder) within 48 hours of delivery, where they keep vibrant dye release for 3–4 months.

Set frozen cones on a counter at room temperature for 15–20 minutes until smooth. Never heat them in a microwave or hot water bowl, as sudden heat degrades essential oils and causes premature dye fading.

Apply to clean bare skin with zero lotion, leave paste on 4–6+ hours (seal lightly with sugar-lemon or Sana sealant), scrape crumbs off using Sana Stain Darkening Balm or sweet oil—never water—and minimize handwashing or soap contact for 12–24 hours afterward.

Small-batch organic cone orders are mixed and rolled fresh to order and dispatched within 1–2 business days via DTDC Air, Delhivery, Blue Dart, or India Post Speed Post. Transit takes 1–2 business days across local Srinagar & Bengaluru metro PINs and 3–6 business days Pan-India. Enter your 6-digit PIN on any product page or inside your shopping bag to check exact delivery rates and ETA for your address.

Use our live Order Tracker page anytime with your order reference (e.g., MBS-...) and checkout email. You also receive automated order confirmation and shipment AWB emails when your parcel dispatches.

Yes. Online payments run over Razorpay (UPI, Google Pay, PhonePe, Credit/Debit Cards, NetBanking, Wallets) with encrypted cryptographic verification, and Cash on Delivery is supported across serviceable India PIN codes.

Yes—contact +91-9149648717 or sana@mehandibysana.com with your MBS reference prior to batch dispatch for a full 100% refund. Once the parcel has been scanned for courier transit, cancellation is unavailable.

Send a clear uncut 360° unboxing video and shipping label photos within 48 hours of delivery to sana@mehandibysana.com or WhatsApp +91-9149648717. Approved claims receive a free priority replacement or full refund (settled within 5–7 business days via Razorpay or 3–5 days for UPI/NEFT).

For peak Kashmir wedding seasons and Eid weeks, we recommend inquiring 4–8 weeks in advance via our Booking Inquiry page. Dates are locked once availability and your booking retainer are confirmed.

Sana works independently across Srinagar and Bengaluru, and also travels across Jammu & Kashmir, Karnataka, and outstation Indian destinations—with travel and hospitality terms shared transparently in your custom booking proposal.